I am still waiting on a refund on cracked mugs with holes in that were sent as seconds. I have had a couple of emails from customer services asking for photos that I sent and if I wanted different design seconds mugs but customer service response is very slow!
Yellow Joy Seconds Mug
I sent this as an encouragement to a friend and it was well received and much appreciated. A joyful piece of post!
I ordered 2 seconds mugs. 1 was OK (with a little crack on the handle) but the other came with 2 big cracks and a hole in the side. Unusable. 4 emails in the 10 days after delivery and when I first contacted customer support and I'm still to get a response about a replacement/refund.
I received 4 seconds mugs, I found 3 of them in good condition and was very happy with the product however the 4th mug had no declarations which was very disappointing, as that is the USP for this product.